Terms and Conditions

Thank you for trusting us in finding your dreamed vacations! Please be sure to read these terms carefully before using or purchasing any tour on tourfinder.com By start using it you agree to the following terms of use:

General

In booking any tour for any destination, Tour Finder (hereinafter referred to as TF) acts only as an independent agent of the services offered by the local tour operators. Your booking expressly release TF for any liability, of any kind, for such participation, including all personal belongings such as cameras, smartphones, handbags, etc., TF is not responsible for their loss, damage or theft while the tour is being operated. We highly recommend you not to leave your possessions unattended at any time.

TF acts in good faith, and cannot be held responsible for any tour operator, defaults or delays. TF reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. Customers are obligated to follow the directions of professionals, such as tour guides, regarding safety and regulations. TF does not assume any responsibility for accidents caused by reckless behavior, or failure to notify of any special or medical needs. Please note that your participation in any tour may also be subject to the local tour operators Terms and Conditions.

Booking

Bookings occur through the website www.tourfinder.com, any booking shall be deemed as an offer by you to purchase the tour of your choice. No contract between you and TF shall come into existence until TF accepts full payment and issues a confirmation invoice, your reservation may not be confirmed until the responsible tour operator confirms availability and you receive your electronic ticket in your e-mail. The booking customer accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.

By submitting a booking, you warrant and confirm to TF that you comply with these arrangements. You further validate that all information submitted is accurate and up to date to the best of your knowledge. TF does not accept liability for any problems which arise due to insufficient or inaccurate information provided by the customer.

Tour Descriptions

All of the tour descriptions at TF are verified and published by our team, with information we got from local tour operators. In the extremely rare case your tour does not represent the description read at www.tourfinder.com these tour operators will take full responsibility and any complain must be resolved with them at the same moment. Any claim regarding your tour must be addressed in the court of general jurisdiction where the tour operator is located, in respect with the laws of that specific jurisdiction.

Timings

It is customer´s full responsibility to make sure that all arrival and departure times/dates of their cruise, flight or hotel reservations are in accordance with the tour schedule, being aware of the possible time difference at local destination.

If your cruise or flight itinerary changes, please be sure to let us know as soon as possible to reservations@tourfinder.com so we can arrange your accommodation on a different day and schedule. TF can only guarantee a full refund if your cruise or flight does not get to its destination for any reason that is not under customer´s control.

Feedback

In case you have any comments regarding any tour, please be sure to contact the tour operator in place or to TF´s customer service department at customerservice@tourfinder.com as soon as possible in order to provide us with the opportunity to address it properly.

TF assumes no liability for comments that are not properly brought to our attention with sufficient notice for us to resolve or attempt to resolve them. Any comment made after the completion of a tour must be received within 30 days of the end of the tour. Client acknowledges and agrees that TF will not accept any liability for comments received after this period.

Prices

All of the posted prices in this website are in U.S. Dollars and they are subject to any changes at any time. As TF is committed entirely with customers care and satisfaction be sure that we will respect the price published at your booking time, even though if the prices changed before operation.

Contact Us

If you would like any further information or have any comments about our Terms and Conditions or any other aspect of our service, please contact us by any of the methods shown below:

Restrictions

Tour Participation

For your well being, there may be certain legally local requirements for you to participate on any tour, such as minimum age or medical conditions. It is customer´s responsibility to be aware of their selected tour restrictions, TF will not grant any refund if these requirements are not fulfilled and the tour participation is denied by the tour operator.

This also applies to any medical, allergic, diet (for tours in which a meal is included) or mobility conditions. Please be sure to let us know any details we must be aware of in order to make the necessary arrangements for you to participate if possible.

Privacy Policy

General information

Hello Tour Finder Customer, before you continue with your tour booking process please read this privacy policy regarding how your personal information will be collected, how we will use it and the process we will follow to ensure that it is kept safe. These practices may be changed, however, any changes will be posted on the site and will apply to information on a not retroactive basis.

Collecting Information

In order to provide you with our services, we may collect voluntarily submitted personal information about you from our telephone conversations, emails, and any other written and verbal communications. We may keep a record of your name, address, email address, telephone number and credit card details, we may also record details of any disability or health needs reported at the time of booking a tour in order to ensure your safety

Using this Information

We require this information in order to understand your needs and provide you with a better service, in particular for the following reasons:

• Products and services improvement
• Website customizing according to your needs and interests
• Costumer Service
• Internal record keeping
• To safely and efficiently process your transactions
• Marketing purposes such as offers, promotions or any other information we consider you may find interesting to receive in your e-mai

Cookies

Cookies are basically tracking technology which some sites use in order to understand how visitors interact with it, obtaining information such as browser type and operating system, helping the site customization for them. This information will provide us important information regarding your interests and preferences, which enable us to constantly improve our services and enhance your visitor experience. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored.

Third Parties

Tour Finder may allow third parties service providers or affiliates to have controlled access to certain (non personal) information, under our strict guidelines, with data analyzing, marketing assistance, payments processing and/or operational improvement purposes. These third parties had previously agreed to keep this information safe and confidential.

Security

Tour Finder takes the security of your personal information seriously and we are committed to ensure that is kept always safe. We exercise great care in providing secure transmission of your financial information from your computer to our servers by using encryption technology among suitable physical, electronic and managerial procedures in order to prevent unauthorized access or disclosure to any information collected online.

Children´s Security

Protecting children´s privacy is very important for us. Tour Finder is does not direct its website to children, we market our family related tours and services for purchase by adults that is why we require registered users of the site to be at least 18 years old. By using our website, you are representing that you are at least 18 years old.

Agreeing

By using our website, you consent to the collection and use of this information by tour-finder.com. If we decide to change our privacy policy, we will post any changes on this page, so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated.

Terms and Conditions

We kindly invite you to visit our Terms and Conditions in order to establish the limitation, disclaimers, use of liability related to the use of our website.

Contact us

If you would like any further information or have any comments about our Terms and Conditions or any other aspect of our service, please contact us by any of the methods shown below:

Changes & Cancellations

Tour operators reserves the right to make any changes to the tours, including but not limited to changes of itinerary, weather conditions, timings or other factors, at any time. We will ensure that you are promptly notified of any significant changes once we become aware of such change if there is time before your departure, but we accept no liability for any changes or costs incurred that may result, in this case, tour operator’s terms and conditions will apply and all responsibility will lies with them.

Subject to these terms and conditions, you may have then the choice of accepting an offer of alternative tour arrangements if any is available or canceling your booked arrangements receiving any applicable refunds. TF reserves the right to cancel or alter tours, pending full refund, for reasons of safety or feasibility. If any excursion must be abandoned through force majeure or difficulties on route, the best possible refund will be arranged according to the circumstances.

TF will agree refunds for all canceled tours if applicable, in its sole discretion. In order to claim or process a refund, customers must send a refund request to reservations@tourfinder.com within 15 days of tour´s date.

In case of cancellation by the customer, TF will make every effort to ensure the best protection for you. However, late cancellation can result in compensation claims from local tour operators. All cancellations must be sent to TF by e-mail to reservations@tourfinder.com

In accordance with standard business practices, TF is obligated to charge customers cancellation fees at a percentage of the full price as follows: • If cancellation occurs more than 2 weeks before departure – FULL REFUND. • If cancellation occurs within two weeks before departure - 80% REFUND. • If cancellation occurs within a week before departure - 50% REFUND. • If cancellation occurs less than 24 hours before departure – NO REFUND. • NO-SHOWS ARE NOT REFUNDED.

No refund will be made to any customer who chooses not to participate on the tour, once in the meeting point, for any circumstances such as weather conditions, when in accordance with the tour operator the tour is safely operable.

If for any reason you need to cancel your tour, you may do so with a maximum of 168 hours (7 days) before your scheduled tour, no questions asked. If cancellation occurs after that time it will only apply a 50% refund and if cancellation occurs less than 24 hours before departure, no refund will be made. In TF we oriented all of our efforts to ensure the best protection for you, however, late cancellations can result in compensation claims from local tour operators. In order to cancel your tour, please contact us to the following e-mail: reservations@tourfinder.com making sure to have your booking number available when doing so.